Delete account and data
You can delete your Norteia account and its data whenever you want. Here are the steps, the grace period and what happens to your information.
How to delete in the app
- Open the app and sign in to your account.
- Go to About and tap Delete account.
- Read the notice and tick that you understand your data will be deleted.
- Confirm it is you: enter your password or, if you sign in with Google or Apple, sign in again with the same account.
- Tap Delete my account.
Grace period
Deletion is not immediate. After the request there is a grace period (today, 15 days): your account still exists and you can cancel the deletion by signing in to the app again. You will be signed out on every device when you confirm, and you will receive emails when you ask, shortly before the date and when the deletion is done.
What is deleted
Transactions, categories, schedules, goals and custom dashboards, plus sessions and login links (such as Google or Apple). This cannot be recovered. Want to keep your data? Export your transactions before confirming.
What is kept and why
Subscription and billing records, for the period required by law and to defend rights; the proof of acceptance of the Terms and the Policy (version, verification code and date), without your IP and device; and a deletion audit record, which contains no personal data. Your registration (name, email, phone and password) is anonymized.
Your subscription is not cancelled
Deleting the account does not cancel the subscription: it is managed in the App Store or Google Play, outside the app. If you subscribe, cancel it there to stop being charged.
Can't sign in to the app?
Write to support@norteia.app from the registered email, with the subject “Account deletion”. We will confirm it is you before starting the same process.